Refund Policy

Requesting a Refund

To request a refund, please follow the steps below:

1. Contact Us: Reach out to our customer support team via email at info.salazarjewel@gmail.com. Please provide your order number, the date of purchase, and a brief explanation of your reason for requesting a refund.
2. Evaluation Process: Our team will review your refund request considering the circumstances of your case. We may ask for additional information or documentation to better understand the issue.
3. Outcome Notification: We will notify you of the decision regarding your refund request within 7-10 business days. This notification will include detailed information about the approval or rejection of your refund.

Refund eligibility will be determined based on factors such as:

• The nature of the product or service purchased.
• The timing of the refund request relative to the purchase date.
• Compliance with our usage and care instructions (if applicable).
• Evidence of product defect or discrepancy from the described item.
• The status of the product (e.g., unused and in its original packaging).

If your refund is approved, the type of refund may include:

• Full Refund: You may be eligible for a full refund of the purchase price.
• Partial Refund: In cases where the product has been used or opened, or if the service has already been partially rendered, you may be eligible for a partial refund.

Certain types of items and services cannot be refunded, including:

• Customized or personalized items. 
• Downloadable software products.
• Gift cards.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Refunds are not applicable to any custom jobs or custom orders that are cancelled. 

• Processing Time: Approved refunds are typically processed within 7-10 business days and will be issued to the original method of payment, unless otherwise specified.
• Shipping Costs: Original shipping charges are generally non-refundable.
• Contact Information: For any further queries or clarifications, please don’t hesitate to contact us at the details provided above.

Thank you for your understanding, and we look forward to serving you.